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© 2012. Inghilleri Consulting Group Inc. Hospitality Management Consultants. All rights reserved.
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"Exceptional Service, Exceptional Profit
is a book after my own heart. This is the way
to run a customer-focused company!"
- Ken Blanchard, coauthor The One Minute Manager®
We are a team of business leaders and management consultants driven by an insatiable commitment to excel and innovate. Over the past three decades, we have developed and introduced pioneering business and customer service concepts, setting a benchmark for Excellence.
Our team of customer service specialists and hospitality management consultants has an exceptional track record in key executive roles in
world-class organizations. We have been instrumental in accomplishments such as the opening of Disneyland Paris and the creation of the legendary Ritz-Carlton guest service.
We are now dedicated to bringing service-oriented organizations to their full potential by improving capabilities and results in the following areas:
- Business Strategy
- Organizational Effectiveness
- Customer Focus
- Customer Service Training
- Leadership Development
- Human Resources Strategies & Practices
- Business Process Design and Implementation
- Performance Metrics and Measurements
We are loyal to our clients as we believe in strategic partnerships that go far beyond the scope of a single project. In our customer service seminars we share our passion for excellence and our commitment to delivering great business results.
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